Introduction
This Privacy Policy describes how estrip Solution and its affiliates (collectively referred to as “estrip Solution”, “we”, “our”, or “us”) collect, use, share, protect, or otherwise process your information or personal data through our website https://estrip.net (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to laws related to data protection and privacy.
If you do not agree with this Privacy Policy, please do not use or access our Platform.
Collection of Information
We collect your personal data when you:
Use our Platform
Use our services
Interact with us during the course of our relationship
Provide information directly to us
The information we may collect includes, but is not limited to:
Name
Date of Birth
Address
Telephone or Mobile Number
Email Address
Identity or address proof details
We may also collect sensitive personal data with your consent, including:
Bank account details
Credit or debit card information
Other payment instrument information
Biometric information such as facial or physiological data (if required for certain platform features)
All such information is collected in accordance with applicable laws.
You always have the option not to provide certain information by choosing not to use a particular service or feature on the Platform.
We may also collect:
User behaviour and preferences
Platform activity data
Transaction information on our Platform or third-party partner platforms
When a third-party business partner collects personal data directly from you, their privacy policies will apply. estrip Solution will not be responsible for the privacy practices or content of third-party privacy policies. We recommend reviewing their policies before sharing any personal data.
⚠️ Important Notice
If you receive an email or phone call from someone claiming to be estrip Solution requesting sensitive information such as:
Debit/Credit card PIN
Net banking password
Mobile banking password
Do not share such information.
If you have already disclosed such information, report it immediately to the appropriate law enforcement authorities.
Usage of Information
We use your personal data to provide and improve our services.
Your information may be used for:
Providing requested services
Assisting sellers and business partners with order fulfilment
Enhancing customer experience
Resolving disputes
Troubleshooting problems
Informing you about products, services, offers, and updates
Customizing your platform experience
Detecting and preventing fraud or illegal activity
Enforcing terms and conditions
Conducting market research, surveys, and analytics
If we use your personal data for marketing purposes, you will have the option to opt out of such communications.
Please note that some services may become unavailable if you do not grant required permissions.
Sharing of Information
We may share your personal data with:
Internal Entities
Group companies
Corporate affiliates
This allows them to provide services or products to you. They may also send marketing communications unless you opt out.
Third Parties
Your information may be shared with:
Sellers
Business partners
Logistics partners
Payment service providers
Prepaid payment instrument issuers
Reward program providers
Technology and service providers
This sharing may be required to:
Provide services
Fulfil orders
Process payments
Comply with legal obligations
Enforce agreements
Prevent fraud or illegal activities
Legal Disclosure
We may disclose personal data to:
Government authorities
Law enforcement agencies
Courts or regulatory authorities
This may occur when required by law or when reasonably necessary to:
Respond to subpoenas or legal orders
Enforce our Terms of Use or Privacy Policy
Protect our users, rights, or property
Prevent fraud or unlawful activities
Security Precautions
We implement reasonable security practices and procedures to protect your personal data from:
Unauthorized access
Loss
Misuse
Disclosure
When your data is stored with us, we follow strict security guidelines and use secure servers.
However, data transmission over the internet and World Wide Web cannot be completely guaranteed as secure. By using the Platform, you acknowledge and accept these inherent risks.
Users are responsible for maintaining the confidentiality of their login credentials and passwords.
Data Deletion and Retention
You may delete your account by accessing your profile and account settings on the Platform.
Deleting your account will result in:
Loss of all account-related information
Loss of access to the platform
You may also contact us using the contact details below to request account deletion.
However, we may delay or refuse deletion in certain situations, including:
Pending grievances
Ongoing claims
Pending shipments
Other ongoing services
We retain personal data only as long as necessary to:
Fulfil the purpose for which it was collected
Comply with legal obligations
We may retain anonymised data for research, analytical, and fraud prevention purposes.
Your Rights
You have the right to:
Access your personal data
Correct inaccurate information
Update your personal details
These actions can be performed through the functionalities available on the Platform.
Consent
By using our Platform or providing your information, you consent to the collection, storage, use, disclosure, and processing of your information as described in this Privacy Policy.
If you provide personal data relating to another individual, you confirm that you have the authority to share such information and permit us to use it in accordance with this policy.
You also consent to being contacted by:
SMS
Instant messaging apps
Phone calls
Email
for purposes outlined in this Privacy Policy.
You may withdraw your consent by contacting the Grievance Officer. Please include the subject line:
“Withdrawal of consent for processing personal data”
Please note:
Withdrawal of consent will not apply retrospectively
Some services may be restricted or unavailable if necessary information is withdrawn
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices.
Significant updates may be communicated through:
Platform notifications
Email communication
Other methods required by applicable law
We encourage users to review this Privacy Policy periodically.
Grievance Officer
Name:
Kishan Pipavat
Designation:
Warehouse Manager
Company Address:
Shed No: 6 United Industrial Hub, Kathwada Road, Near Hinglajmata Mandir, Daskroi, Ahmedabad, Gujarat, India, 382430
Contact Details:
Phone: +91 9558877337
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)